The primary function of Ontario child
protection agencies is to determine if
children have been maltreated, or if they are
at risk of maltreatment, and then to provide
services to mitigate the risk in cases where
child protection concerns exist. These child
protection agencies across the province carry
out the various components of their work in
different ways. Some agencies use the generic
model of service delivery in which one
worker takes primary responsibility for a
case from the investigation that follows the
initial referral and throughout any ongoing
services that are provided. Others use the
specialized model in which two or more
workers each assume responsibility for
various components of the investigation
and ongoing aspects of the services.
Read the rest of the PDF study here
http://www.cecw-cepb.ca/files/file/en/RIBSerProvChg2E.pdf